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Get in the fast lane today with Dial Broadband!
Finally, fast Internet access over dial-up! Dial Broadband is an exciting new service that more than doubles the speed of web content delivery over your dial-up Internet connection. There's no additional software or equipment required. It's fast, easy to use, and available virtually everywhere in California that dial-up is available
About Us
Pacific ISP is a full service Internet service provider based in Central California and its primary owners have been conducting business since the Internet was born.

WebSite Hosting Policy, Procedures, and Agreement
This document is an agreement which all hosting clients have agreed to when site hosting services are used.
Website Hosting Service Agreement and Policy

Site Hosting Content and Email Guideline Policy
Website Content and Email Guidelines

Terms Of Use
Pacific ISP, Inc.. General Policy By opening an account with Pacific ISP, Inc.., you agree to abide by all policies of Pacific ISP, Inc.. These policies apply to all users of Pacific ISP, Inc.. without exception; failure to adhere to the stated policies may result in termination of the account at the discretion of Pacific ISP, Inc.. Pacific ISP, Inc.. reserves the right to change policies, services, and pricing. Your continued use of an account signifies acceptance of any and all policies and policy changes, and you may cancel if you do not agree with changes in policy, service, or pricing. Pacific ISP, Inc.. reserves the right to refuse to provide service to anyone.

Disclaimers
Pacific ISP, Inc.. makes no warranties of any kind, whether express or implied, for the service it is providing. Pacific ISP, Inc.. will not be held responsible for any damage you suffer from use of an account or service provided by Pacific ISP, Inc.., unless otherwise agreed to in writing. This includes- but is not limited to- equipment damage, failure or loss of data resulting from delays, non-deliveries, or service interruptions caused by the company's negligence or your negligence or misuse. Dial-up users: contact your telephone service provider to verify that the Pacific ISP, Inc.. modem dial-up number you intend to use is a local call from your location. You may be subject to additional charges from your telephone service provider, depending on your location and calling plan. Pacific ISP, Inc.. can not be held responsible if long distance or other communications fees are incurred.

Acceptable Use Policy
Any prohibited or illegal activity that affects Pacific ISP, Inc.., its agents, equipment or customers is punishable to the full extent of the law, and Pacific ISP, Inc.Inc. will hold you responsible for any damage caused by your actions, whether intentional or unintentional. You are strictly prohibited from using your account other than as outlined in this Acceptable Use Policy and will be prosecuted to the full extent of the law if you do so illegally (see Enforcement (TEXT BELOW) section). Pacific ISP, Inc.. makes no exceptions in enforcing this policy. Pacific ISP, Inc.., functions as a common carrier; our standard policy is to not monitor or interrupt our users' activities, exert editorial control over their content, or censor them or their content. To protect the interests of Pacific ISP, Inc.. and in the best interests of our customers, exceptions to this policy may be made under certain specific circumstances including but not limited to the following: Illegal activities: The law requires Pacific ISP, Inc.. to report any criminal activity that it becomes aware of to the appropriate authorities. It is the responsibility of the account owner to be familiar with current laws and regulations. Email: Email accounts are for personal or business correspondence only. Unsolicited Commercial Email (otherwise known as UCE - or spam) is strictly prohibited and violators will have their accounts terminated immediately. Sending unsolicited email to one or more addresses regardless of how the addresses were obtained may be considered spamming and is grounds for account termination. Use of a Pacific ISP, Inc.address or any address of a domain hosted by Pacific ISP, Inc.. as a return address for replies to spam is similarly prohibited. Pacific ISP, Inc.. may at its discretion employ filtering techniques to block inbound email from known sources of spam and email abuse, and may also filter incoming email for known viruses. Usenet: All users of Pacific ISP, Inc.. news servers agree to be bound by the charter of any newsgroup or newsgroup hierarchy posted to. It is the responsibility of the user to be familiar with these charters, which may include rules about content, spam, language and off-topic posting. Excessive posting of identical messages to multiple newsgroups ('cross-posting') via Pacific ISP, Inc.. news servers is prohibited, as is the posting of unsolicited commercial email (spam). Network abuse: Use of Pacific ISP, Inc.. accounts or services for orchestration of or participation in any abuse of the Pacific ISP, Inc.. or any other network, system or service is expressly forbidden and is grounds for account termination and possible legal action. Any action which interferes with the Pacific ISP, Inc.or other networks or which affects the use of or access to any network is likewise expressly forbidden. Pacific ISP, Inc.. retains at all times the right to determine what constitutes network abuse. Examples include but are not limited to:

Attempts to hack the Pacific ISP, Inc.. network or any other network or systems
Port scanning
Use of 'cracking' software or techniques
Dissemination of viruses or malware
Provocation of attacks on the Pacific ISP, Inc.. network or any other network
Conduct which causes Pacific ISP, Inc.. to be blocked by another provider or which causes Pacific ISP, Inc.. to be placed on a "block list"
Flooding Pacific ISP, Inc.. or any other network with traffic for the purpose of disrupting service
Mail bombing

Pacific ISP, Inc.. customers must also comply with the acceptable use policies of our upstream providers, UUNET (http://www.uu.net) and Cable and Wireless ( http://www.cw.com) Use of copyrighted material: Pacific ISP, Inc.. is obligated to comply with the Digital Millennium Copyright Act of 1998 (DMCA). All web pages are subject to copyright law, and members are responsible for the content in their file space. Use of the World Wide Web, FTP, Newsgroups or any other services provided by Pacific ISP, Inc.. to transfer copyrighted material in violation of applicable laws is prohibited and may result in termination of your Pacific ISP, Inc.account. Complete details on the Pacific ISP, Inc.. DMCA policies and instructions on how to initiate or respond to a claim of copyright infringement, including contact information for our designated agent, can be found at http://www.Pacific ISP, Inc./support/docs/dmca.shtml.

Access to content
Pacific ISP, Inc.. functions as a common carrier and does not censor. Material can be found on the Internet or in Usenet news groups, etc., that some viewers may find objectionable; Pacific ISP, Inc.. is not responsible for any content available via Pacific ISP, Inc.accounts or services. Any limitation of access to content is at all times the responsibility of the account holder and Pacific ISP, Inc.. shall not be held responsible for access to material that an account holder deems inappropriate. We suggest that minors be supervised.

Accountability
The owner of any type of Pacific ISP, Inc.. account or service will be held responsible for any abuse of that account or service, regardless of whether the owner was the actual initiator of the abuse. This includes for example but is not limited to: abuse of an email account or dialup add-on which is part of a customer's account but which is used by a third party or abuse of a colocated server or colocation services by a third party, with or without the account owner's permission.

Enforcement and remedy:
Violation of any terms set forth in this Acceptable Use Policy may result in one or more of the following, at the discretion of Pacific ISP, Inc..:
Issuance of a warning
Temporary suspension of service
Billing to defray administrative costs incurred
Termination of your services, account or accounts
Legal action

If any activities or security problems involving a Pacific ISP, Inc.account or Pacific ISP, Inc.. customer's services cause network outages, the owner of the account or service will be billed for network down-time. Any account owner whose account is terminated for violation of the terms set forth in this Acceptable Use Policy will be required to pay any outstanding balances due, including any and all early termination fees. In instances where it is necessary to terminate a customer's account, an administrative disconnect fee may also be applied. Pacific ISP, Inc.. will normally attempt to contact any user in violation of this Acceptable Use Policy before taking action, but depending on the circumstances or the severity of the violation action may be taken without prior notification. In this case, the user will be notified as soon as it is practicable. No limitation
This acceptable use policy in no way limits the rights and remedies of Pacific ISP, Inc.. At its discretion Pacific ISP, Inc.. may take other actions it deems necessary to protect the integrity of its or other's networks or to recover the costs of operation as pertain to identifying and removing violators of this acceptable use policy.

Dial-up Connection policy
Dialup accounts are intended for interactive use by a single individual. Pacific ISP, Inc.. reserves the right to terminate idle connections, that is, connections that have been unused for 15 minutes. Personal accounts are limited to one login at any given time. Pacific ISP, Inc.. provides unlimited Internet access to its dial-up customers. "Unlimited Internet access" is defined as un-metered, on-demand dial-up access; this is different from dedicated ("always-on") access. In order to ensure that dial-up services remain available to all dial-up customers, Pacific ISP, Inc.. reserves the right to terminate any dial-up connection that exceeds twelve consecutive hours duration. Pacific ISP, Inc.. assumes that anyone consistently using a dial-up connection for more than twelve consecutive hours at a time will need dedicated-line access. If you consistently use your dial-up account as a dedicated-line account, you will be billed for it accordingly. Dedicated lines are available for an additional monthly charge. Pacific ISP, Inc.. also offers several high-speed, dedicated ("always on") account types. Please contact us at support@pacisp.net for details.

Technical Support Policy
The function of the Pacific ISP, Inc.. technical support staff is to assist customers with initial connection, Internet browser and email account setup. Support is only available for computers running recent versions of Macintosh or Windows operating systems. Pacific ISP, Inc.. does not offer over-the-phone tech support for issues such as cgi programming, Linux use, your web site, or any other issue not directly related to your dialing software or to the basic functions of your web browser and email program. While at its discretion the support staff may sometimes assist our customers with non-connectivity or non-email issues, any such extra service is strictly 'added value' service and provision of such service does not obligate Pacific ISP, Inc.. to continue to provide such service. Pacific ISP, Inc.. will use its best efforts to provide all services to get your computer connected to the Internet but can not be held responsible for hardware or software malfunctions or assist in servicing or repairing your equipment. In such cases, the technical support staff will gladly refer you to outside sources for assistance. Customers should have a copy of their current operating system available when calling technical support; there will be limits to the amount of assistance that technical support representatives can offer if you do not have a copy of your current operating system. Pacific ISP, Inc.. reserves the right to cease providing over-the-phone technical support to any customer. Please call the Pacific ISP, Inc.. tech support number at 559-627-8324 x- 205 for personal technical support. Technical support can also be reached via email at support@pacisp.net. You are entitled to free assistance with setting up your connection, an Internet browser (Microsoft Internet Explorer or Netscape Communicator) and an email client (Microsoft Outlook Express, Microsoft Outlook, Netscape Messenger or Eudora) on one computer. Support is only available for computers running recent versions of the Macintosh or Windows operating systems. We offer telephone technical assistance everyday: Monday-Friday 9:30am 8pm, Saturday and Sunday 10am-8pm. If you can email, we encourage you to write to support@pacisp.net for assistance.

Billing Policy
Billing office address:
Pacific ISP, Inc..
1830 West Caldwell Avenue
Suite A,
Visalia, CA 93277

Hours:
9:30 am to 5:30 pm, Monday through Friday

Payment options
Pacific ISP, Inc.. accepts cash, check, Master Card, and VISA credit cards as payment. Cash Payments: Please do not send cash by mail; Pacific ISP, Inc.. can not be held responsible for any loss of funds. If you prefer to pay in cash, please visit our main office during business hours. Check Payments: Check payments can be made in person or by mail.. Pacific ISP, Inc.. charges a $25 fee for any check that is returned to us due to lack of funds. The $25 fee will be included in your next payment. Any bounced check must be replaced with a cashiers check, money order, or cash. Credit Card Payments: Credit card payments can be made over the phone, in person or online. An automatic billing feature is available for your convenience; if you choose to pay by credit card and choose auto-billing, your payment will automatically be processed 5 days before your payment due date. If the payment is returned as declined, expired, or invalid Pacific ISP, Inc.asks that you call and give us a valid credit card number or replace the payment with a check or cash. If for any reason a credit card payment is not completely processed, you will receive email notification.

Invoicing
All invoicing is done via email. Invoices can be sent by US Mail for a $2 charge per month. When paying by cash or check you will receive an email invoice. The invoice will be transmitted 30 days before your due date. Invoices will be sent approximately every 10 days until the account is paid or the due date passes. The invoice identifies the due date, the amount and the address to send payments to. You will receive a payment confirmation via email when your payment is processed. If you choose to pay by credit card and choose automatic billing, payment will automatically be processed 5 days before your payment due date. You will not receive an invoice if you choose the auto billing payment method, but you will still receive a receipt. Cancellation procedure Accounts can not be put on hold or suspended. Any customer who will be unable to use their account for extended periods of time should cancel the account and reinstate it at a later date. This includes, but is not limited to, users whose equipment is down for repair or is otherwise unusable for the purpose of connecting to Pacific ISP, Inc.. Cancellation of your account must be done in person, by phone or by postal mail. Only the primary account holder can cancel an account. Be sure you retrieve any information you want to keep- email, web pages, files in your web, FTP and home directories, etc.- and save it separately from your account before you cancel. Upon cancellation, all user data will be eliminated. If you fail to notify us of cancellation as stated above, you will be responsible for all access fees until the date of cancellation regardless of whether or not you used the service. If there is unused time on the account when you call and cancel, refunds will be calculated in 10-day increments from the date of cancellation to the due date.

Dial-up customers:
If you are not satisfied with the service and choose to cancel your account within 30 days of the activation date, your Pacific ISP, Inc.fees will be refunded upon cancellation. Full refunds will not be given if the account has been active for more than 30 days. Note: This refund policy applies to Dial-up accounts only. It does not apply to SBC DSL circuit fees, the SBC DSL early termination fee or to other Pacific ISP, Inc.account types or services. Collection procedures For any delinquent accounts, you will be responsible for all collection costs, including reasonable attorney fees.

ENFORCEMENT
Enforcement and remedy:
Violation of any terms set forth in this Acceptable Use Policy may result in one or more of the following, at the discretion of Pacific ISP, Inc.:

Issuance of a warning
Temporary suspension of service
Billing to defray administrative costs incurred
Termination of your services, account or accounts
Legal action

If any activities or security problems involving a Pacific ISP, Inc. account or Pacific ISP, Inc., Inc. customer's services cause network outages, the owner of the account or service will be billed for network down-time. Any account owner whose account is terminated for violation of the terms set forth in this Acceptable Use Policy will be required to pay any outstanding balances due, including any and all early termination fees. In instances where it is necessary to terminate a customer's account, an administrative disconnect fee may also be applied. Pacific ISP, Inc., Inc. will normally attempt to contact any user in violation of this Acceptable Use Policy before taking action, but depending on the circumstances or the severity of the violation action may be taken without prior notification. In this case, the user will be notified as soon as it is practicable.

So what are you waiting for?
Sign-up for Dial Up Broadband today!

Tel.: 1-559-627-8324
e-mail: support@pacisp.net
Free phone-in support.
Network is monitored 24/7
 
Pacific ISP 2005 Privacy Policy Terms Of Use